MillBrookResortOhio.com Privacy Policy
Last Updated: August 7, 2025

1. Telephone Consumer Protection Act (TCPA) Consent
   By providing a contact or telephone number on this Site, you expressly consent and request that we contact you by telephone—including via automated dialing systems, prerecorded messages, SMS/text, or email—using the number provided. This consent is not a condition of purchase. You may revoke it at any time by:
   – Replying “STOP” to any SMS/text message
   – Emailing [email protected] with SUBJECT: “UNSUBSCRIBE”
   – Calling (440) 484-4000 and requesting removal from our calling list
2. Information We Collect
   2.1 Personal Identification Information (voluntarily submitted): name, email address, mailing address, telephone number
   2.2 Non-Personal Identification Information (automatically collected): browser type, device type and operating system, ISP and connection data, usage and analytics data
   2.3 Cookies & Tracking Technologies: we use cookies to enhance your experience. You may refuse or delete cookies via your browser settings; some Site functions may not work properly if cookies are disabled.
3. Use of Collected Information
   We may use your information to:
   – Improve customer service and respond to requests
   – Personalize user experience and understand Site usage
   – Improve our Site and offerings based on feedback
   – Process payments (shared only with payment processors)
   – Run promotions, contests, and surveys you opt into
   – Market to you (with your TCPA consent; see opt-out above)
   – Send periodic emails on orders, news, or agreed topics (opt-out via unsubscribe link or methods above)
4. Third-Party Sharing & Categories
   We share data only with the following categories of service providers—and never sell personal data to unrelated third parties—unless we notify you and obtain further consent:
   – Payment processors (to complete transactions)
   – Marketing partners (to send promotions you’ve opted into)
   – Analytics services (to measure Site usage and performance)
   – Newsletter/survey tools (to manage email and survey distribution)
5. Children’s Privacy (COPPA)
   We do not knowingly collect personal information from children under 13. If you believe we have, please contact us to request deletion.
6. Security & Ohio Safe-Harbor
   We maintain administrative, technical, and physical safeguards—including SSL/TLS encryption and PCI-compliant processes—to protect your information. Our cybersecurity program aligns with recognized frameworks (e.g., NIST CSF), qualifying for Ohio’s safe-harbor under Ohio Rev. Code § 1707.7310.
7. Data Retention & Secure Destruction
   – Retention: we retain personal data only as long as necessary to fulfill purposes outlined, plus three years for legal and tax obligations.
   – Destruction: after retention periods expire, we destroy or anonymize data in secure form, in compliance with Ohio Rev. Code § 1349.12.
8. Ohio Breach Notification
   In the event of unauthorized access to personal data, we will:  Notify affected state residents “in the most expedient time possible” in plain language.  Notify the Ohio Attorney General and Attorney Generals for other states if applicable, within 45 days of discovering the breach, per Ohio Rev. Code § 1349.19.
9. Your Rights & Requests
   We honor these Fair Information Practice principles:
   – Access & Correction: to review or correct your data, contact us at [email protected].
   – Deletion: to request deletion of personal data, email us with “DELETE MY DATA” in the subject line.
   – Opt-Out of Marketing: use any opt-out method in sections 1 and 3 above.
10. Third-Party Websites
    Our Site may link to other sites. We have no control over their content or practices and are not responsible for their privacy policies.
11. Advertising Partners
    Ads on our Site may set cookies to deliver targeted advertisements. Their use of cookies is governed by each partner’s privacy policy.
12. Changes to This Policy
    We may update this policy at any time and will revise the “Last Updated” date above. It is your responsibility to review this page periodically for changes.
13. Contacting Us
    Wagon Trails Resort, Inc. / MillBrook Outdoor Resort
    4051 State Route 46 South, Jefferson, OH 44047
    Phone: (440) 484-4000
    Email: [email protected]

By using this Site, you signify your acceptance of this policy. If you do not agree, please discontinue use immediately.